We offer the following shipping options:

In-Store Collection or Own Courier Collection:

You can collect the items you have purchased in our store yourself or arrange for a courier of your choice.

Collection Address:

2 Yaron Avenue.
Glenanda,
2091
Johannesburg,
Gauteng,
South Africa

Please do contact us either by email or phone before booking your collection to confirm your order is ready for collection.

National Shipping:

-Major City Shipping

Shipping to major cities will cost R120.00 for all orders under R1000.00.

Major city areas are areas close to major city centers like Johannesburg, Pretoria, East London, Cape Town, Durban, etc.

Orders typically ship within 1-3 working days from the time the order is placed.

Please allow 1-3 working days for delivery to your door.

NB: This offer is only valid for orders that DO NOT weigh over 2 kg or are not Fragile, or Complex to ship.

-Outlying Area Shipping

Shipping for orders to Outlying Areas will cost R150.00 for all orders under R1000.00.

Outlying areas are areas that are a fair distance from a major town or city like Kimberley, Piet Retief, Paarl, etc.

Orders typically ship within 1-3 working days from the time the order is placed.

Please allow 3-5 Working Days for delivery.

NB: This offer is only valid for orders that DO NOT weigh over 2 kg or are not Fragile, or Complex to ship.

Please be sure to select the correct shipping option at checkout to avoid delays in dispatching your order.

If you are unsure if your area fits into this category, please contact us either by email or phone before placing your order.

-Free Shipping

Simply by spending R1000.00 or more on your order, you will instantly qualify for Free Shipping!

Orders typically ship within 1-3 working days from the time the order is placed.

For Major City Areas, please allow 1-3 Working Days for delivery to cities like Johannesburg, Pretoria, East London, Cape Town, and Durban.

For Outlying areas, allow 3-5 Working days For Delivery

Outlying areas are areas that are a fair distance from a major town or city like Kimberley, Piet Retief, Paarl, etc.

NB: This offer is only valid for orders that DO NOT weigh over 2 kg or are not Fragile, or Complex to ship.

Items with Free Shipping Exceptions

In some cases, items available from us may fall out of our standard shipping options as the cost to ship such products is too great.

This mainly applies to orders containing items that weigh over 2kg, contain fragile items, or contain large and bulky items that are complex to ship.

Items ordered in large volumes can also be considered bulky.

If an item does fall into the Heavy, Fragile, and Bulky shipping category, it will be stated on the product page in the product description.

-Smoke Shop Items:

There are some items available at Skyline Smoke Shop that, unfortunately, will require Fragile Shipping:

Orders Weighing over 2kg (Example 2 x 1 Liter Bong Cleaners), Large Bongs, Bulldog Rosin Presses, Bamboo Buddies Bump Boxes, Birch Blazy Susan Spinning Rolling Tray, Magical Butter Machines, Noids Pot Herb Cookers to name a few.

-Fragile Shipping

For items with fragile shipping requirements, we offer a flat rate of R150.00 nationwide.

This added cost ensures your fragile items are handled with the utmost care, providing a safe, quick, and dependable delivery experience.

Freebies:

Free Stickers with all orders.
Freebies with all orders over R1500.00.

Shipping Insurance:

There is an option of Shipping insurance through our couriers, while we go above and beyond to ensure all our orders are packed in the best way possible to avoid unwanted breakages and ensure all orders up to the value of R1000.00.

For orders valued over R1000.00, we advise getting insurance on your order if it is of very high value and deemed as fragile, as we are not responsible for any loss or damage incurred once handed over to our courier.

Kindly contact us at skylinevsl@gmail.com to arrange shipping insurance for your order before placing your order.

Stock Availability:

We tend to be able to dispatch all orders in 1-3 working days, but due to the variety of products that we sell, we do not keep stock of all items on our premises and sometimes have products sent directly from our suppliers.

Please confirm product availability before placing your order.

We will always do everything in our power to provide our clients with accurate stock information, but sometimes our suppliers might provide us with incorrect information, or they might have an error on their systems. This could lead to us confirming stock for our clients, but when we process the order, they, unfortunately, inform us of the mistake from their side, and then we will not be liable for this discrepancy.

If there is any delay between when a stock check is done and the order is placed through our website, it can also lead to stock being sold out by our suppliers, and Skyline Smoke Company cannot be held liable for this discrepancy.

We will offer our client an alternative or an immediate refund on the products ordered that cannot be honored.

Skyline Smoke Company reserves the right to cancel any order if the product ordered is not in stock with us or our suppliers.

If you have already paid and the product is out of stock, we will give you a full refund or a store credit.

Shipping Delays:

If we are experiencing a high volume of orders, shipments may be slightly delayed. Please allow additional days in transit for delivery.

If there is a significant delay in the shipment of your order, we will contact you via email or telephone.