Refund & Return Policy.

Returns

Our policy lasts 10 Working days. If 10 Working days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Under the CPA’s implied warranty of quality, a consumer has the right to return unsafe or defective goods within 6 months of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To return your product, you should mail your product to: Skyline Smoke Company, 2 Yaron Avenue, Glenanda, Johannesburg, Gauteng, 2091, South Africa.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

There are a few exceptions:

Items that are deemed to be consumables cannot be refunded.

Vape Products: Disposable Vapes, Vape Coils, E-Liquids, Cotton etc.

Smoke Shop: Products: Rolling Papers, Filters and Tips, Rolling Mixes, etc

Grow Shop: Products: Bags of soil, Amendments, Nutrients, etc.

Seed Bank: All Seed Sales are Final!

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

-Any item not in its original condition, the item is damaged or missing parts for reasons not due to our error.

-Any item that is returned more than 10 business days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Skylinevsl@gmail.com.

Sale items (if applicable)

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Cancelled Orders

In the situation that you would like to cancel your order for any reason, this will entail a 10% service charge deducted from your refund amount.

Seed Items

To see our full Germination Policy please see our footer Skyline Seed Bank Footer Menu.

Please be advised that seed germination should only be conducted in regions where it is legally permitted. We do not support or encourage germination in areas where it is restricted.

While our seeds are sold as collectibles, we provide germination information for those looking to cultivate responsibly and within legal boundaries.

Our seeds are carefully sourced from renowned seed banks worldwide to ensure their quality. However, we cannot guarantee the successful germination or growth of the seeds if you intend to use them for legal purposes.

We recommend joining the Skyline Grower Sessions Facebook group, for guidance and education on cultivating exceptional cannabis and hemp. This platform is designed to facilitate learning and enjoyment.

Considering the multitude of variables involved in the germination and growth process, it is impossible for us to provide guarantees on all our seeds, as we cannot control for potential human errors.

If multiple customers encounter the same issue with a specific genetic strain, we will carefully assess the situation and take appropriate measures to rectify it.

Freebies are not eligible for replacements. 

All Seeds are sold for Novelty and Souvenir purposes only. 

Skyline Smoke Company supports responsible and legal use, we do not condone any illegal activities. We trust that you as the customer will adhere to the laws of your country.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Skylinevsl@gmail.com and send your item to:

Skyline Smoke Company, 2 Yaron Avenue, Glenanda, Johannesburg, Gauteng, 2091, South Africa.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Please Be Aware:

The details, specifications, and/or assertions regarding products are derived from information furnished by the manufacturer. The information presented is intended for the consumer's independent judgment and does not reflect analysis, testing, or validation by Skyline Smoke Company.

Skyline Smoke Company assumes no responsibility or liability for any injury, harm, or flaw, whether permanent or temporary, resulting from the inappropriate use of products sold by Skyline Smoke Company.

Images of products are for illustrative purposes exclusively and may differ from the actual product.

We make every effort to offer the most accurate representation of the actual product.