Skyline Smoke Company FAQ
General FAQ
How can i contact you?
If there are any questions, queries or even products you looking for that you don't see in our store don't hesitate to let us know!
visit us in store, call us, whatsapp us or drop us an email below.
Call/Whatsapp us: 071 883 7026
Email: skylinevsl@gmail.com
Where are you located?
We are based in Johannesburg South Africa and offer shipping nationwide anywhere in South Africa!
We have a walk in store for those who prefer to not shop online.
Address:
2 Yaron Avenue, Glenanda,2091,
Johannesburg, Gauteng
Where do you ship to?
We ship out orders to a valid street address within South Africa.
We offer economy door to door deliver through our courier partners. We do not deliver to PO Boxes, PostNet, Farms, Plots or Mines.
We are not shipping to international countries just yet!
Do you offer discreet shipping?
Yes. We offer discreet shipping for customers who value their discretion.
We take great care with packing your orders to ensure that you receive your order intact.
Your items are couriered with a tracking code for your peace of mind.
You will receive an email once the order has been processed with a tracking code that you will be able to track.
Can I order online and collect?
Of course!
you can come in yourself and collect the items that you have purchased in our store.
Please do contact us either by email or phone before coming to collect to confirm your order is ready for collection
Can I arrange my own courier?
Of Course you can arrange a courier of your choice.
Please do contact us either by email or phone before booking your collection to confirm your order is ready for collection
How long does an order take to be shipped?
Orders typically ship within 1-3 working days from the time the order is placed.
How long does it take to recive my order once its shipped?
Our average delivery time is 2-3 working days depending on the area we are delivering to.
For Major City Areas Please allow 1-3 Working Days for delivery to major city centers i.e.: East London, Cape Town, Johannesburg, Pretoria, and Durban.
For Outlying areas Allow 3-5 Working days For Delivery
Outlying areas are areas that are a fair distance from a major town or city, ie: Kimberley, Piet Retief, Paarl, and Port Edward.
If you are unsure if your area fits into this category, please contact us either by email or phone before placing your order.
How do i qualify for free shipping?
Simply by spending R1500.00 or more on your order and you will instantly qualify for free Nationwide Shipping!
NB: This offer is only valid for orders that DO NOT weigh over 2 kg, are not fragile, or Bulky.
Can I track my order
Yes. After you complete your order you will be notified via email when your product is shipped, and you will receive a tracking number to trace your order.
be sure to check your spam folder for our emails.
How do i place an order?
Please read How To Order for detailed ordering information.
What are your payment options?
We offer 4 secure payment options:
-Instant EFT via PayFast
-Visa Or Mastercard via PayFlex
Buy Now Pay Later option now available!
-Maestro, Visa Electron, Visa Or Mastercard via YOCO
-Standard EFT (Orders Dispatched Only Once Payment Reflects)
for full details on our Payment options please see the payment options page.
We do not store any credit card information on our site and all that data is stored by our payment partners.
Can i pay on credit?
While we do not process credit applications ourselves, we offer the convenience of using third-party payment service Payflex at checkout.
With Payflex, you can enjoy a ‘shop now, pay later’ option, allowing you to make your purchase and spread the cost over four equal payments within a six-week period with ZERO INTEREST.
Simply select Payflex at checkout to take advantage of this convenient payment solution.
How can I get a coupon code?
be sure to check out our Promos & Giveaways Page for full details on how you can get a coupon code.
What about my privacy?
Your privacy is our highest priority and we guarantee it!
We use secure connections and all data is stored securely.
This means that only we can access this data.
We do not store any credit card information on our site and all that data is stored by our payment partners.
We guarentee that this will never be shared with anyone.
We will not give your personal details to any third party and will only contact you via email or phone call to notify you on any issues or status changes to your order.
How can I change my order if I placed the wrong order?
Customers cannot change the item in the order once payment is completed.
Please contact us via email or phone call to help change it for you.
However please note we can only help change the item before the package is processed and shipped by the delivery company.
If there is any price difference, we will either refund you after the order is out for delivery or ask you to pay for the new item if it is more expensive.
We can only arrange delivery once we receive the complete payment.
How do I cancel my order?
Customers can disregard an unpaid order if you do not want it anymore but please do let us know!
After payment is completed, customers can contact our customer service to help cancel the order before it is processed by the delivery company.
Once the package is sent out for delivery, no one can cancel the order in such cases.
Do you offer wholesale?
Absolutely!
We provide wholesale options on select products across our stores.
If you're interested in purchasing wholesale, please reach out to us to discuss the specific items you're looking for.
We will do our best to meet your needs; however, please note that some items are exclusive or limited in stock, so we may not be able to accommodate wholesale orders for every product.
Why do I need to confirm my age every time?
Due to the manner of products and services we provide we can not give access to any persons under the age of 18.
Vape Shop FAQ
What is vaping?
"Vaping" describes the process of heating a substance until it produces vapor, without burning it as traditional cigarettes do.
Vaping devices typically consist of a mouthpiece, a battery, a cartridge, tank, or pod filled with e-liquid, and a heating element known as an atomizer.
When the device activates, it heats the e-liquid—also known as vape juice or e-juice—producing vapor that is inhaled into the lungs and then exhaled.
Is vaping addictive?
Many e-liquids contain nicotine, a substance known for its addictive properties.
If you're using an e-liquid with nicotine (anything other than 0mg), there's a high chance that your body may begin to crave the effects of nicotine, leading to dependence.
For individuals who already smoke, vaping is often suggested as a less harmful alternative, providing a similar nicotine experience without the combustion risks of smoking.
However, for those without a nicotine dependency, we advise against vaping with nicotine.
Can vaping help you quit smoking?
Vaping can be an effective tool for quitting smoking, offering a healthier alternative to traditional cigarettes.
It allows you to satisfy your nicotine cravings without the harmful toxins produced by burning tobacco.
Plus, vaping is often more affordable and lets you stay social while working toward quitting.
Though vaping is considered significantly less harmful than smoking, long-term research is still limited, so it’s not entirely risk-free.
Is vaping as harmful as smoking cigarettes?
Several studies indicate that vaping poses less risk than traditional cigarette smoking.
A 2015 report from Public Health England (PHE) estimated that vaping is 95% less harmful than smoking, largely because e-liquids do not contain many of the toxic or hazardous chemicals found in cigarettes.
Is vaping deadly?
There have been reports worldwide of fatalities associated with vaping, often amplified by the media.
However, what is frequently left out is that most of these incidents involve individuals who purchased e-liquids or devices from black-market sources or unauthorized vendors.
Why do I experience headaches, coughing, or dry mouth and throat when vaping?
There are several possible reasons for these symptoms.
Headaches may occur if you are vaping excessively or using a high nicotine concentration.
When you vape, nicotine enters your bloodstream, causing blood vessels to constrict, which can reduce blood flow to the brain and lead to headaches.
If you notice this, it might be beneficial to take a short break to restore proper blood flow or switch to a vape with a lower nicotine level.
“Dry mouth” often results from dehydration, as nicotine is known to contribute to this issue, particularly at higher concentrations.
It's essential to stay hydrated by drinking enough water throughout the day while vaping.
Coughing could stem from using e-liquids that are too harsh for you.
Different brands may have varying nicotine levels, and some e-liquids can feel harsher than others.
Additionally, certain flavorings can produce a more intense inhale, potentially triggering a cough.
If this is a concern, consider trying a different nicotine strength or exploring different flavor options.
What ingredients are found in e-liquids/vape juice?
E-liquids are made up of three primary components: Vegetable Glycerin (VG), Propylene Glycol (PG), and food-grade flavorings.
Additionally, nicotine can be included as a fourth ingredient; however, there are also e-liquid options available that contain no nicotine at all.
What is "Saltnic," "Salt Nicotine," or "Nicotine Salts"?
Salt nicotine is a new type of nicotine that occurs naturally in tobacco leaves and offers greater stability.
It includes benzoic acid, which contributes to a smoother vaping experience and enables a quicker nicotine delivery to the lungs.
This faster absorption is a key reason many vapers are transitioning from freebase nicotine to salt nicotine, as the throat hit closely resembles that of smoking a cigarette.
Why isn’t my device working? What might be the issue?
There are several potential reasons why a device may not be functioning properly:
Power is Off: It’s possible that the device is simply not turned on. Sometimes, you might accidentally miss a click while trying to power it up. To ensure it’s on, try pressing the power/fire button five times quickly. A flashing light will usually indicate whether the device is powered on or off.
Burnt-Out or Defective Coil: If your device isn’t firing, it may not be faulty. This issue can arise from a manufacturing defect in the coil or if the coil is heavily burnt out.
Low Battery: We often rush to use our vape without fully charging it, mistakenly thinking there’s a battery issue. Always allow your device to charge for the full recommended time or until the light shows it’s completely charged.
Device Malfunction: If you still can’t get your device to work, please consult one of our sales representatives for assistance.
I recently installed a new coil, and it barely lasted me a day or a week.
There are a few possible explanations for this.
One reason might be improper priming of the coil.
It's essential to prime the entire coil correctly—be careful not to over-prime—and allow it to sit for about 10 minutes to ensure it absorbs the liquid properly.
Additionally, if you vape frequently and take constant puffs, your coil will wear out more quickly.
While flavors like Jelly Beans and Caramel Custard Tart might sound tempting, keep in mind that the sweeter and darker your e-liquids are, the faster they can cause your coils to burn out.
Smoke Shop FAQ
Do You Sell Weed?
Absolutely not! We understand that the laws in South Africa are evolving.
However, we do not sell or make any referrals related to cannabis purchases.
Please refrain from asking about where to find i!
hen the time comes, we’ll be more than happy to help you find the best options available!
Are your products authentic?
Why of course!
We only stock original products from top brands that meet our personally high standards.
You can count on Skyline for genuine top shelf products
What is dabbing?
Dabbing is a method of consuming cannabis concentrates, like wax, shatter, or resin, by heating them on a hot surface (usually a nail or banger) and inhaling the vapor through a dab rig.
It's a potent option for experienced consumers looking for fast and intense effects, as concentrates have much higher THC levels than traditional cannabis flower.
For beginners, it's essential to start slow, as dabs are strong, and the effects hit quickly.
We carry a variety of high-quality dabbing tools and concentrates, so if you're interested, we can help you find the perfect setup to get started safely!
What is the healthiest way to smoke weed?
When it comes to consuming cannabis in a way that prioritizes health, vaporizing (or vaping) is generally considered one of the healthier methods.
Vaporizers heat cannabis at lower temperatures, releasing cannabinoids and terpenes without the harmful toxins produced by combustion. This avoids some of the respiratory irritation associated with traditional smoking.
For even less impact, consider using a dry herb vaporizer or oils and concentrates specifically designed for vaping, which can deliver a cleaner, more controlled experience.
At Skyline SMoke Shop, we carry a wide variety of Cannabis Vaprizers from Dry Herb Vaporizers, Wax Vaporizers and even all in one Cannabis vaporizers to suit any preference.
What is THC and CBD?
THC (Tetrahydrocannabinol) is the primary psychoactive component in cannabis, meaning it’s responsible for the "high" feeling associated with marijuana.
It interacts with receptors in the brain to create those effects, which many people use recreationally or for issues like pain relief, appetite stimulation, and relaxation.
CBD (Cannabidiol) is non-psychoactive, so it doesn’t create a high. Instead, it’s known for its calming, anti-inflammatory, and pain-relieving properties without affecting your mental state.
Many people use CBD for anxiety, inflammation, and general wellness.
What is a blunt wrap?
A blunt wrap is a specially crafted tobacco or hemp leaf wrapper used to roll and enjoy smokable herbs.
It’s thicker than rolling paper, offering a slower burn and a richer, fuller flavor that many enthusiasts appreciate.
At our shop, we carry a wide variety of blunt wraps, from traditional tobacco-based options to all-natural hemp wraps in various flavors and sizes to suit any preference.
Whether you're a seasoned pro or new to rolling, we’re here to help you find the perfect wrap for your next session!
How do i clean my bong?
Keeping your bong clean not only enhances the flavor of your sessions but also ensures smoother, healthier hits. Here’s how:
For a hassle-free experience, browse our cleaning options in our shop!
We carry top-quality cleaning supplies and can recommend the best products for your piece.
Plus, if you ever need a replacement or an upgrade, we have a wide range of bongs and accessories to explore!
be sure to check out our blog on Why and how to clean your bong Blog
Why 'Fragile Shipping'?
For items with complex dimensions or special shipping requirements, we offer a flat rate of R150.00 nationwide.
This added cost ensures your fragile items are handled with the utmost care, providing a safe, quick, and dependable delivery experience.
For full details see our Shipping Policy.
Grow Shop FAQ
Whats with the "Delivery Deposit"?
For certain items with Bulk or Heavy shipping requirements, we charge a Delivery Deposit of R99.00 per item.
The Delivery Deposit is in place so we are able give you the cheapest and most up to date shipping rates as possible from our Courier Partners.
We will provide a delivery quote once your order is placed.
The Shipping deposit will be deducted from the overall delivery cost.
If additional shipping costs apply, we will hold your order and inform you of the charges.
You’ll then have the option to cancel for a full refund or proceed by paying the additional shipping fees, after which we will promptly dispatch your order.
We reserve the right to adjust delivery quotes if items are sourced from multiple suppliers, are oversized, or need delivery to areas not covered by standard courier services.
For full details see out Shipping Policy.
What is a Grow Shop
A grow shop is a specialized retail store that provides everything you need for indoor or outdoor gardening, particularly for cultivating plants like herbs, vegetables, flowers and even Cannabis.
We offer a wide range of products, including grow lights, soil, nutrients, pots, and hydroponic systems.
We cater to both novice and experienced gardeners, providing expert advice and resources to help you successfully grow your plants.
Whether you're looking to enhance your home garden or delve into more advanced cultivation techniques, Skyline Grow Shop is your go-to destination for high-quality equipment and knowledgeable support.
What is Hydroponics?
Hydroponics is an innovative method of growing plants without soil, using nutrient-rich water to deliver essential minerals directly to the roots.
This efficient technique allows for faster growth, higher yields, and the ability to grow plants in limited spaces, making it ideal for both home gardeners and commercial growers.
At skyline Grow Shop, we specialize in hydroponic systems and supplies, providing everything you need to start or enhance your hydroponic garden. From nutrient solutions to grow lights, we’re here to help you cultivate a thriving garden year-round.
Where can i find the Nutrient Guides for the Nutes i ordered?
If you've ordered nutrients from our shop and need guidance on how to use them, you can find the nutrient guides right HERE.
Additionally, our staff is always available to help you with specific questions or provide recommendations based on your growing needs.
What is Orgianic Nutrients
Organic nutrients refer to natural substances derived from living organisms that provide essential nutrients to plants.
Unlike synthetic fertilizers, which are chemically manufactured, organic nutrients are made from organic matter.
Organic nutrients promote healthy soil biology and structure, improve water retention, and encourage a sustainable growing environment.
They are particularly popular among gardeners and farmers who prioritize eco-friendly practices and aim to grow healthier plants without relying on synthetic chemicals.
What Are Synthetic Nutrients?
Synthetic nutrients are artificially manufactured fertilizers designed to provide plants with essential nutrients for optimal growth and development.
Unlike organic fertilizers, which are derived from natural sources, synthetic nutrients offer precise formulations of key elements like nitrogen, phosphorus, and potassium.
They work quickly, delivering nutrients directly to the plant and helping to address deficiencies efficiently.
At Skyline Grow Shop, we understand the importance of healthy plants and high-quality yields.
That’s why we offer a wide range of synthetic nutrient products tailored to meet the needs of every grower.
What is pH and EC?
In the world of cultivation, understanding pH (potential hydrogen) and EC (electrical conductivity) is crucial for healthy plant growth.
pH measures the acidity or alkalinity of your growing medium, ranging from 0 to 14. Most plants thrive in a pH range of 5.5 to 7.0, which allows them to effectively absorb essential nutrients. Too high or too low pH levels can lead to nutrient deficiencies or toxicities.
EC, on the other hand, indicates the concentration of dissolved salts in your nutrient solution. It helps gauge the strength of your nutrient solution, ensuring your plants receive the right amount of nutrients without the risk of over-fertilization.
At Skyline Grow Shop, we offer a wide range of products and expert advice to help you monitor and adjust pH and EC levels for optimal plant health.
Seed Bank FAQ
How many seeds are in a pack?
Each pack of cannabis seeds contains a specific number of seeds based on the pack size:
-Pack = 1 seed
-3 Pack = 3 seeds
-5 Pack = 5 seeds
-10 Pack = 10 seeds
For example, a 10-pack contains 10 individual seeds, all from the same strain.
How do i germinate my seeds?
For those looking to germinate cannabis seeds, we recommend checking out our Germination Guide and blog for effective techniques.
A simple and reliable method for beginners is the paper towel method.
Please remember, seed germination should only be conducted in areas where it is legal.
We do not support or endorse germination in any illegal contexts.
While we offer souvenirs, we believe it's essential to provide this information for those interested in germinating seeds legally.
What Are Feminized Cannabis Seeds?
Feminized cannabis seeds are specially bred to produce only female plants, which are the ones that yield the coveted buds rich in cannabinoids like THC and CBD.
Unlike regular seeds, which can produce both male and female plants, feminized seeds eliminate the guesswork, ensuring that growers can focus on cultivating high-quality flowers without the risk of unwanted male plants that can pollinate and reduce yields.
At Skyline Seed Bank, we offer a wide selection of feminized cannabis seeds from top breeders. explore our collections and elevate your growing experience today!
What Are Auto Flower Seeds?
Auto flower seeds are a revolutionary type of cannabis seed designed to simplify the growing process.
Unlike traditional photoperiod seeds, which rely on specific light cycles to trigger flowering, auto flowers automatically transition from the vegetative stage to the flowering stage based on age, typically around 2 to 4 weeks after germination.
This means you can enjoy quicker harvests—often in as little as 8 to 10 weeks from seed to harvest!
At Skyline Seed Bank, we offer a diverse selection of high-quality auto flower seeds to suit every grower's needs, discover the convenience and benefits of auto flower seeds!
What are Photoperiod Seeds?
Photoperiod seeds are cannabis seeds that require specific light cycles to flower.
Unlike autoflower seeds, which bloom automatically with age, photoperiod seeds need changes in light exposure—typically 12 hours of light and 12 hours of darkness—to trigger flowering.
This allows growers more control over plant growth, yielding larger and potentially more potent harvests.
At Skyline Seed Bank, we offer a premium selection of photoperiod seeds to help you achieve the best results.
Whether you’re an expert or a beginner, we are here to support you with top-quality seeds.
Start growing with Skyline Seed Bank today!
What Are Fast Flowering Seeds
Fast Flowering seeds are perfect for growers looking to speed up their harvest.
These seeds are specially bred to reduce the growth cycle, allowing plants to mature in just 6-7 weeks—ideal for quick turnarounds without sacrificing quality.
At Skyline Seed Bank, we offer a carefully selected range of fast-flowering seeds to help you achieve high yields in less time.
Shop with us for premium seeds and expert guidancethrough our blogs to optimize your growing experience!
What Are Regular Cannabis Seeds?
Regular cannabis seeds are the natural, unaltered form of cannabis seeds, offering both male and female plants.
They’re perfect for breeders and traditional growers who want complete control over their cultivation process, including the ability to create their own strains.
At Skyline Seed Bank, we specialize in offering premium regular seeds for those looking to breed high-quality Genetics
Shop with us for top-notch genetics to elevate your cultivation journey!
What are Indica, Sativa and Hybrids?
Indica: Compact and dense, Indica strains produce heavy, aromatic buds. They flower quickly and are darker green. Known for their relaxing effects, they often lead to a physical "couch-lock" experience.
Sativa: With longer, thinner leaves and a lighter green hue, Sativa plants grow taller and take longer to flower. They are uplifting and cerebral, enhancing creativity and productivity.
Hybrid: Hybrids combine characteristics from both Indica and Sativa strains, offering a blend of effects. Most modern strains are hybrids, tailored to meet diverse needs.
Visit Skyline Seed Bank for a wide selection of these strains to find the perfect fit for you!
My Seeds Didn’t Germinate – What Can I Do?
if you’ve purchased cannabis seeds from us that didn’t germinate, don’t worry—we’re here to assist you.
We value your support and understand money is hard earned!
We are committed to supporting you as best as we can, within our policy guidelines.
For complete information, please review our Germination Policy.
Do I get a discount if I order in bulk?
Contact us directly for bulk orders